Traditionally, voice messaging has been a passive function, at the end of the call. The typical experience was slow and frustrating for both the caller and subscriber, the caller didn't know if their message was received and the subscriber had to stop what they were doing, call in to retrieve the message before they knew if there was an urgent need or it was simply an informational message. uReach's Voice Messaging application fits into your subscriber's lifestyles, letting them access their messages how and when they want, even delivering the messages as MMS or SMS transcriptions.
uReach's Voice Messaging application now makes voice mail a real-time or near real-time depending on your subscriber's preferences. Calls can be screened, notifications can be sent in the subscribers preferred method (SMS transcription, MMS message, IM, standard MWI, etc.) Additionally, your subscribers can manage their preferences via an intuitive, easy to use Web user interface as well as the traditional TUI.
This is all built on a carrier-grade IMS solution that seamlessly integrates into existing and next-generation networks.
uReach's Voice Messaging application now makes voice mail a real-time or near real-time depending on your subscriber's preferences. Calls can be screened, notifications can be sent in the subscribers preferred method (SMS transcription, MMS message, IM, standard MWI, etc.) Additionally, your subscribers can manage their preferences via an intuitive, easy to use Web user interface as well as the traditional TUI.
This is all built on a carrier-grade IMS solution that seamlessly integrates into existing and next-generation networks.
| Capabilities | ||
| Social Network Integration |  |
TotalPlay™ Social Voicemail integrates basic voicemail functionality with social networks like Facebook, allowing your mobile subscribers to see their callers' Facebook status and profile picture right on the message.
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| Share Messages | |
Seamless integration of 3rd-party voicemail-to-text transcription, along with the voicemail audio, is delivered straight to the application on the handset. The application's Facebook integration provides the caller's current status and profile picture with the transcription. Your subscribers can easily post and share messages real time on Facebook, or other social network, or as email.
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| Find Me | |
Gives your subscribers the ability to have calls from special group contacts routed to an additional phone number to improve the chances of speaking with the TotalPlay subscriber, prior to being dropped into voicemail.
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| Messaging | |
The Voice Messaging application provides the subscriber with a place to receive their messages and retrieve them when and how they choose. These options range from "push" capabilities as well as the ability to support a converged environment where the subscriber maintains one mailbox but different personas based on either calling or called numbers.
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| Voicemail Transcription | |
uReach supports best-in-class Voicemail-to-text conversions. Text transcriptions can be delivered as SMS, MMS, email and even as instant messages.
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| Live Call Screening | |
With uReach's PC Communications Manager, your subscribers can screen their calls as they are received. Your subscribers will have the option of receiving the call, forwarding the call to a pre-defined number, forwarded to a new number, or even sending the call to voicemail. If the call is sent to voicemail, your subscribers have the ability to listen in on the message being deposited and even the choice to retrieve the call from voicemail.
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| Fax Receipt | |
One of the advanced features within the uReach Voice Messaging mailbox is the ability to receive faxes and then be notified via your preferred method. Your subscribers are no longer tied to a physical location when expecting an important or confidential fax. The uReach Voice Messaging mailbox detects an inbound fax and accepts as if it were a standard fax machine. The notifications function the same way for the subscriber, so if their preferred delivery method was email, the fax would be rendered in the desired format and emailed. From their inbox, the subscriber could view, print (without the need for a fax machine), or forward the fax, just as they would any other email.
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| Speech Enabled Option | |
With many municipalities passing laws requiring the use of hands-free mobile devices while driving, uReach offers the ability to use voice commands to navigate through the traditional voicemail box menus.
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| Multi-Channel Message Notification | |
Using uReach's notification and filtering capabilities, your subscriber have total control on how and where their messages and message notifications are received. With uReach, voice mail is no longer a disruptive activity interfering with your subscribers' lifestyle. Your subscribers decide whether to receive their message notifications via email, SMS, IM, or even your television via uReach's Set-Top Box Integration. Additionally, the voice messages themselves can be delivered by MMS, email, or SMS transcriptions.
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| Phone, Web, Wireless Access | |
Now your subscribers can access their voice messaging however they choose and are no longer tied to a specific device to retrieve messages and manage their settings. Your subscribers' voice messaging accounts become their centralized location to administer their availability and messaging personas to their callers. Their account access is not impacted by their location, whether they are at home, at work, or on the road.
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For more information on uReach's Voice Messaging application, or to learn more about our other offerings, please contact us.